Who is Soft Starlight?
My name is Katy Munro and I run Soft Starlight! The shop is currently a one woman operation - I make all of the plush from scratch in my home, I answer all your emails and messages, and I pack and ship everything personally.
The pandemic inspired me to learn to sew in March of 2020 when my province locked down, and I have been making plushies ever since. I decided to officially launch Soft Starlight in January of 2021!
I have two dogs, Kyubey (a white German shepherd) and Lyra (a chocolate lab). They are my adventure buddies, but don’t worry - they aren’t allowed near the plush!
FAQ
Are all Fluffs weighted?
Yes! All Soft Starlight Fluffs and Flutter Fluffs are weighted with poly pellets and stuffed with poly-fil for optimal cuddle quality
For the Valentine's Day Drop, weights are as follows:
15" Fluffs and Flutterfluffs are all weighted 1lb
8" Mini Fluffs and Flutterfluffs are weighted 0.25lbs
Fluff vs. Flutterfluff vs. Mini
Fluffs are approximately 15" head-to-toe and don't have wings. Some have arms, some have giant ears, etc.
Flutterfluffs are approximately 15" head-to-toe and have a wingspan of approximately 18".
Minis are half-sized versions of Fluffs and Flutterfluffs
Handmade
Due to the nature of handmade, size can vary slightly based on horns, tails, material used, etc. Weighted pellets are always measured carefully and the total weight of your item should be equal to or exceed it’s listed weight, as the weight you are purchasing refers to the weight of the pellets inside.
Shipping Policy
Canada and US shipping options are live in the shop. Any purchases made from outside Canada or the US will receive an additional invoice for shipping. All orders purchased on drop day will be processed and taken to the post office Thursday January 28th. Please note we are only able to ship to the address listed on the PayPal account used to purchase your item. Please make sure your address is up to date and correct before purchasing. All items are shipped with tracking. International buyers are responsible for all customs fees.
COVID-19
Due to COVID-19, items may experience delays during the shipping process. All items are shipped with tracking from Canada, so we ask that you have patience during this difficult time if your item experiences delays. Thank you!
Return Policy
Returns will be handled on a case by case basis within 30 days of item delivery. Please contact the shop for returns. Buyer pays return shipping. Returns must be in original condition. Refund will be processed when item arrives back at our shop.
Repairs
We know accidents can happen even to the most careful/ most beloved stuffed animals. We want you to have peace of mind knowing that all repairs are free for the life of your item! Buyer pays all shipping for repairs.
Allergy Notice
All items are handmade in a house that has shedding dogs living inside. Dogs are not allowed in the sewing room and have no contact with the items. Items are lint rolled as an extra precaution and packed in sealed cellophane bags when complete. Purchase of item indicates that you have read and accept the possibility of allergens and do not hold Soft Starlight responsible for any reactions you may have.
Minky
Minky is a faux fur product. Labels like “Plush”, “Seal” and “Smooth” are used to indicate the length and thickness of the faux fur. No animals were harmed in the making of your Fluffs!